Minimum requirements for complaint management

Topic area:
Status: 29.01.2020 |
Archived
Initiative
Official name
Gemeinsames Rundschreiben BA, WA und VA 06/2018 - Mindestanforderungen an das Beschwerdemanagement
Type
Standards
Level 2
Initiator
BaFin
Submitted
04.05.2018
Doc. code
VBS 1-Wp 1000-2016/0095
Summary
Status
Status

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Current version
Updated version
23.01.2020
Next step
Entry into force and application
Entry into force

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Application date

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Scope
Relevant for

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Associated initiatives
Level 1
Payment Services Supervision Act (Zahlungsdiensteaufsichtsgesetz - ZAG) and implementation of PSD2 (binding, Main version, Amendment, DE)
KWG - Requirements for institutions - Other (Art. 22-31) (non-binding, DE)
Level 2
–
Level 3 / Other
Guidelines on complaints-handling for the securities and banking sectors (binding, EU)

Source: BaFin, VBS 1-Wp 1000-2016/0095, 2020