Guidelines on complaints-handling for the securities and banking sectors

Topic area:
Status: 07.04.2021 |
Archived
Initiative
Official name
Guidelines on complaints-handling for the securities (ESMA) and banking (EBA) sectors
Type
Guidelines
Level 3 / Other
Initiator
EBA
Submitted
27.03.2018
Doc. code
JC 2018 35
Summary
Status
Status

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Current version
Final version
04.10.2018
Next step
Entry into force and application
Entry into force

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Application date

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Scope
Relevant for

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Associated initiatives
Level 1
–
Level 2
Minimum requirements for complaint management (binding, DE)
Amendment of VERA-V, ZEIMV and JKAB-V with regard to reporting contents (complaint handling, financing plans, SREP plan values) (binding, AT)
Level 3 / Other
Guidelines on complaints-handling of credit servicers under the CSD (binding, Amendment, EU)

Source: EBA, JC 2018 35, 2018