Platform-based business models and financial inclusion

New players in finance include fintech and big tech firms with digital platforms in e-commerce, search or social media. Increasingly, incumbent financial institutions are also adopting platform-based business models. Digital platforms operate in multi-sided markets, using big data to match different groups of customers (eg users and providers). This paper assesses how these models can affect financial inclusion, competition, financial stability and consumer protection.

Please find the Working Paper here.